Contact Us

Tell us About Any Support or Accessibility Needs

We want our products and services to be easier for everyone to use. If you need extra help, tell us what is happening and we will discuss what we can do to support you.

Go to The Extra Support Form
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What the extra support form will ask for.

  • Your contact details and policy information.

  • The type of support you need.

  • Whether the support need is temporary, ongoing or unknown.

  • Your consent for us to record the information.

Support That Starts With a Conversation

You do not need to choose from a long list of categories. Tell us what you need in your own words, and we will use that information to work out the most appropriate next step.

We cannot promise every adjustment will be possible in every situation, but we will listen, explain what we can do, and look for a practical way forward.

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Reasons You May Need Extra Support

Accessibility Needs

Tell us if a disability, impairment or long-term health condition makes it harder to manage your insurance. We can talk through communication preferences and practical support.

Wellbeing Support

If your health or wellbeing is affecting how you deal with your policy, we can take time to understand your situation and discuss what may help.

Life Events

Bereavement, separation, caring responsibilities or another major change can make admin feel harder. Let us know what is happening and what would make the next step easier.

Money Worries

If a change in your finances is making it harder to manage your insurance, tell us. We can explain the available options and next steps clearly.

What do You Need Help With Today?

Choose an option below to manage your policy, get support, or find the information you need.

Browse FAQs

Find quick answers to common questions about your policy, claims and account.

Browse FAQs

Make a Claim

Report a new claim or check the progress of an existing one with our dedicated claims team.

Start a Claim
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Contact Customer Services

Need help? Our customer service team is here to answer your questions and provide support.

Contact us

View Your Documents

Access your policy documents, certificates and important insurance information in one place.

View Documents
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Request Additional Support

Let us know if you need extra support and we'll do our best to make things easier for you.

Get Support

Make a Complaint

If something hasn't gone as expected, we're here to listen and work to put things right.

Make a Complaint
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Need to Speak to us Another Way?

If the form is not right for you, contact us and tell us that you need extra support. We will help you find the best available route.

  • Email

    Add the approved Admiral Business support email address.

  • Call

    Use the approved Admiral Business service number.

  • Post

    Use the approved Admiral Business postal address.